Refunds & Cancellations

Before we start

Your gift goes live the moment your payment is confirmed. If the recipient hasn't opened it yet and you've changed your mind, email us with your order number and we'll take it down and refund you in full.

If we're late

If your gift link doesn't work after payment, or your HD video hasn't arrived within 24 hours, and we can't fix it quickly, you can request a full refund.

If something isn't right

If a detail is wrong — a name, a date, a photo — tell us and we'll fix it. If you're still unhappy with the gift, write to us within 7 days of delivery and we'll make it right or refund you.

How refunds work

Refunds go back to your original payment method through Razorpay. Banks usually take 5–7 working days to show the money back in your account.

If you were charged twice for one order, our system flags it and we refund the extra payment — you can also email us.

Email info@dmplease.com with your order number (e.g. DMP-1001).